Terms and Conditions

Your Rights

 
     
   

Fixedland is on the IAE (Economic Taxes Activities) in the Spanish goverment. This means that shopping with Fixedland is safe. You won't get ripped off, you’ll get your parts and we’ll sort out any problems you have. Our Terms and Conditions do not affect your staturoty rights.

  Returns  
     
 

We will accept exchange within 15 days of purchase on any unused items. We will not accept returns on ay parts, which have been already mounted, or on clothing, which has been washed or notably worn. We will not accept returns on sale items. We will not accept returns on used items unless your feel the item was misrepresented online. We will not accept returns on custom or special orders unless the item received differs from your actual order. The customer will have to pay the delivery.

ALL DAMAGE MUST BE REPORTED WITHIN 24 HOURS OF RECEIPT FAILURE TO DO SO WILL RESULT IN NON-REPLACEMENT OF PRODUCTS 

 

Postage & Delivery

 

If you do not live in Spain contact us and we will provide you our shipment fees according to your country.

In Spain

We work with Correos and Nacex. The delivery always requires a signature to collect the parcel we send to you. The cost depends on the weight of the parcel, so you can take advantage and buy several items to make just one parcel. The parcel can be insuranced at 8% of the postage fee.

The fees according to weight will be:

- 0g up to 2 kg = 8,75 euros

- 2kg up to 5 kg = 10,26 euros

- 5kg up to 10 kg = 12,80 euros

- 10kg up to 15 kg = 18 euros

- 15kg up to  20 kg = 22 euros

- The whole bicycle = 55 euros

  Payment  
   
 

Fixedland accept most major credit cards for online orders. You will be asked to enter your card details and the name and the address of the card holder when you place the order. These details will be checked and we may hold an order until we receive the correct details. You will be contacted if we find the card or address details to be incorrect.

You can also pay by PAYPAL which is a simple, quick and secure way of paying online. All you need is a PAYPAL account. For more details go to www.PayPal.com

   
  Credit Card Security  
   
 

We take online security extremely seriously and have taken several steps to ensure that your payment information is processed confidentially and accurately.

Fixedland offer the use of secure servers where information is protected by Secure Sockets Layer (SSL), the industry standard encryption technology. SSL works with Netscape Navigator, Microsoft Internet Explorer, AOL and other browsers. This encryption makes it virtually impossible for unauthorised parties to read any information that you send us.

When your order is processed your encrypted credit card number is removed from the web server.
This means that there is no way that someone can obtain your credit card number from Fixedland so you can order with confidence!

Please be aware that in the interests of credit card security you may be contacted prior to the dispatch of your order with a request for additional information.

   Privacy policy  
   
 

Fixedland are committed to protecting your privacy. When you make an online order, we need to know your name, e-mail address, credit card billing address, delivery address, credit or debit card number and associated details. This allows us to process and fulfil your orders and to notify you about your order status. We will also require a land line telephone number in case we need to contact you. You have trusted us by giving us these details and Fixedland promise not to use these details for any other reason other than processing your order or informing you about the products and services of Fixedland. We will not pass any of your details on to third parties for profit or otherwise.